Home & Legacy's Easter feedback campaign 2017

Posted on: 12 April 2017

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As has now become something of an annual tradition at Home and Legacy, in the lead up to Easter our underwriting service team managers Jayne Harrison and Jeff Clifton have been speaking to brokers and have invited them to provide their thoughts on the people they have dealt with and their performance over the past 12 months.

Here is a sample of some of the brilliant broker testimonials we received as part of their Easter feedback campaign 2017:

 

I wanted to say how helpful Team Diamond are, especially George. Nothing is a problem and he always gives 100% effort in getting terms and prices on every quote.

-          Gemma Betambeau, Highworth Insurance

 

All the staff in Team Diamond are more than helpful. Both Aimee Goddard and Chris Tysoe are always very pleasant and have a brilliant customer manor and knowledge base.

-          Chris Willis, Hamptons International

 

Calum Malcolmson has really been fantastic to deal over the last few months. He has been helpful and always wanting to offer the best policy for our customer. He has definitely gone the extra mile when dealing with us and helping us in securing new business.

-          Jo Haynes, Harold Wilson Insurance

 

I have regular contact with Aimee Goddard who is extremely helpful and will always go that extra mile to sort out a problem.  Over the years I have dealt with Aimee she has always been a constant professional

-          Laura Stokes, Rawlins Insurance

 

George Morton always provides a very efficient and helpful service.

-          Linda Lynch, Barry Fenton Insurance

 

I am sure I speak on behalf of both myself and the entire renewals team at Highworth Insurance when I say we really appreciate the work done by Amie Procter. I'd like to highlight her adaptiveness and willingness to help us out when required. She always responds quickly to enquiries and is brilliant at getting us the terms we need.

-          Luke Goddard, Highworth Insurance

 

Matt John makes things so easy for us when placing business through Home & Legacy. He is very knowledgeable about your products and will always look for a way to accommodate where possible. Unlike many insurers Home & Legacy encourage the building of relationships with individual underwriters and this is an attitude we very much support!

-          Martinne Modhej, Guy Clarke Insurance Services

 

Over the past year, Amie Procter has helped us out with quite a few risks and has been willing to go the extra mile with her underwriting. Documents are always received on time and she is a pleasure to work with.

-          Matt Healey, Clarke Jeffreys Insurance Services

 

I would like to nominate Calum Malcolmson who has been a great support over the last 12 months.

-          Rebecca Gillett, Martin Brown & Co

 

Wendy Smith is always helpful, quick to respond with quotes and is very friendly at the same time. She makes doing business with an insurer far more pleasurable.

-          Rhian Baldwin, Wrightsure

 

Andy Scarlett always provides our Private Client team with exceptional service, going the extra mile to accommodate our needs.  He has good underwriting sense and is always happy to discuss the risk in detail. Andy has been most helpful in assisting with our account consolidation, which we have undertaken over the past 12+ months, ensuring that it has been a success for both Home & Legacy and ourselves.

-          Sharron Torr, Russell Scanlan

 

Working with Trudy Canny is always an absolute pleasure. She is a great example of how to create good customer relations.

-          Val Kirby, CP Walker

 

Calum Malcolmson is always very helpful, enthusiastic and very considerate towards our needs.

-          Tom O’Dea, Harold Wilson Insurance

 

Amie Procter and Amber Lochhead are always very helpful and will go the extra mile to handle our queries quickly and efficiently.

-         Stephanie Williams, Broadhurst & Co

 

Craig Severn is always very helpful and pleasant!

-         Pam Beaumont, IMI Insurance Brokers

 

Amie Procter and George Morton always provide an excellent service.

-         Wayne Thomas, CCV Insurance Brokers

 

Matt John on Team Diamond is always my 'go to' underwriter. He is always more than helpful and gets everything done so quickly and efficiently.

-          Kirsty Robinson, Highworth Insurance

 

Craig Severn always provides a very friendly and speedy service.

-          Andy Rutherford, Thompson and Richardson

 

George Morton is an absolute credit to your company. He is dedicated and exceeds in offering me an outstanding service. Nothing is too much toruble, be it a new quote or a question regarding an existing client. He always goes above and beyond and I look forward to placing more business with yourselves as a result.

-          James Stone, Town and Country

 

Kevin Day is very helpful, knowledgeable, efficient and always quick to respond to any queries.

-          Alpa Malde, Heath Crawford and Foster Ltd

 

Craig and Patsy have been a great help working alongside Flint and we would not have been able to have grown as individuals or as a business without the support and intelligent advice given by the two of them. It is much appreciated and we look forward to continued growth and a winning relationship.

-          Connor Gray, Flint Insurance

 

I have had the pleasure of working with Craig Woolley over the past few months.  Craig is not only a brilliant person to talk to, but he is also extremely knowledgeable and always helpful.  He gives me the confidence to write high value policies and the more complicated risks. An all-round good egg!

-          Helen Lennie, Quotefour

 

Martin Purkiss' customer service is always of the highest standard and he has a good eye for detail. It is always a pleasure dealing with him.

-          Christos Filou, Bond Insurance

 

 

Patsy always provides an exceptional and prompt service. Myself and the rest of the team here at Wesleyan are very satisfied with her efficiency.

-          James Egginton, Wesleyan

 

I usually deal with the Emerald team at Home & Legacy and have always found all the members to be helpful and approachable.

-          Lesley Smailes, Towergate

 

I have regular contact with both Kevin Day and Connor Delahaye who both have provided exceptional service. They both go above and beyond to help with our weird and wonderful risks and it has definitely made Home & Legacy a first choice when choosing a market to go to.

-          Madeline Gilham, Broker

 

I have been dealing with Martin Purkiss for over a year now and have found that he will always go the extra mile and is very proactive in trying to secure business. An absolute pleasure to deal with.

-          Michael Hamidy, AIC

 

As a new business, Isaac Moore and Martin Purkiss have both been excellent in their support of my staff.

-          Neil Carpenter, Much Ado Insurance

 

Over the past year Isaac Moore and Chris Tysoe have both been professional and helpful with any quotes or adjustments to policies.

-          Nicola Sheridan, Brent Insurance

 

The underwriting team at Home & Legacy are made up of excellent, friendly and knowledgeable staff who are always on hand to help.

-          Daniel Lewis, Murton Alexander Insurance Services

 

All of the team at Home & Legacy are professional, knowledgeable and always happy to discuss any concerns.

-          Heather Taylor, Thompson and Richardson

 

On many occasions Rob Sutton has helped me with new quotes and as a result, we have been able to place a lot of new business with Home & Legacy

-         Helen Thomas, Towergate

 

I have lost count of the times Ben Humphrey has come up with a quote at short notice for me. He is friendly, knowledgeable and so helpful - an absolute pleasure to deal with.

-        Chris Kelly, EIC Insurance

Motor - 

I deal with Amber Lochhead on a regular basis and her customer service is always exceptional.

-          Nathan Baigent, BJP Oxford

 

Amber Lochhead has been a great help with the quotations I have sent through and always responds promptly to any queries I have

-          Rebecca McHale, AM Insurance

 

Amber Lochhead is always very helpful and will go the extra mile to handle our queries quickly and efficiently.

- Stephanie Williams, Broadhurst and Co.

 

Claims - 

Simon Chambers is always very prompt and helpful in the way he deals with our claims queries. 

- Stephanie Williams, Broadhurst and Co.