Privacy

1. Introduction

This statement will assist you to understand how we collect, use and protect your personal information when you use or provide us with information as a consequence of using this website. If you contact us electronically we may collect your electronic identifier for example Internet protocol (IP) address or telephone number supplied by your service provider.

2. Data Protection

Home and Legacy Insurance Services Limited is a registered Data Controller under the Data Protection Act 1998 and will treat your personal information as confidential at all times. We may transfer your information to other countries. If we do this we will ensure that anyone to whom we pass it provides an adequate level of protection.

3. Use of Your Personal Information

Once you have registered your details on the website, we will send you an email which contains a user name and password. The next time you login you will be able to change your password to something more memorable. You will then be able to amend your details or provide additional details in order to obtain insurance quotations or to purchase insurance cover.

If you want us to remove any personal information from our records please write to us at the address below. We will make all reasonable efforts to delete your information from our records if it is appropriate in accordance with the provisions of the Data Protection Act 1998

Any personal information that you provide us when applying for insurance by completing forms that we have made available on this website may be used for any of the following purposes:

Insurance Administration

Information you supply may be used for the purposes of insurance administration (including claims processing and payment) by the insurers, their associated companies, service providers and agents, by re-insurers and by Home & Legacy. It may be disclosed to regulatory bodies for the purposes of monitoring and/or enforcing the insurers’ compliance with any regulatory rules/codes. Your information may also be used for offering renewal, research and statistical purposes and crime prevention. It may be transferred to any country, including countries outside the European Economic Area for any of these purposes and for systems administration.

If you give us information about another person when you apply for insurance, in doing so you confirm that they have given you permission to provide it to us and for us to be able to process their personal data (including any sensitive personal data, for example information about criminal convictions) and that you have told them who we are and what we will use their data for as set out in this notice.

In assessing any claims you have made, the insurer or its agents may do checks against publicly available information (such as electoral roll, county court judgments, bankruptcy orders or repossessions). Information may also be shared with other insurers either directly or via those acting for the insurer (such as loss adjusters or investigators, personal advisors or mediation companies).

Credit Searches and Accounting

In considering your application for insurance, to assess insurance risk, to prevent fraud, check your identity and to maintain policy records, the insurers may search files made available to it by credit reference agencies who may keep a record of that search. Information held about you and your payment record may also be passed to credit reference agencies. The information may be used by credit lenders for making credit decisions about you and the people with whom you are financially associated for fraud prevention, money laundering prevention and for chasing debtors.

Credit reference agencies share information with other organisations enabling applications for financial products to be assessed or to assist the tracing of debtors or to prevent fraud.

The insurers may ask credit reference agencies to give a credit scoring computation. Credit scoring uses a number of factors to work out risks involved in any application. A score is given to each factor and a total score obtained. Where automatic credit scoring computations are used by an insurer, acceptance or rejection of your application will not depend only on the results of the credit scoring process.

Sensitive Data

In order to assess the terms of the insurance contract or administer any claims which arise, the insurer may need to collect data which the Data Protection Act defines as sensitive (which includes such information as medical history, criminal convictions, claims history). By proceeding with an application for insurance you will signify your consent to such information being processed by the insurers or its agents. Without your consent we will be unable to offer you any insurance products.

Fraud Prevention and Detection

In order to prevent and detect fraud insurers may at any time:

  • Share information about you with other organisations and public bodies including the police and other investigatory bodies;
  • Undertake credit searches and additional fraud searches;
  • Check and/or file your details with fraud prevention agencies and databases, and if you give us false or inaccurate information and fraud is suspected, it will be recorded.

Insurers and other organisations may also search these agencies and databases to:

  • Help make decisions about the provision and administration of insurance, credit and related services for you and members of your household;
  • Trace debtors or beneficiaries, recover debt, prevent fraud and to manage your accounts or insurance policies;
  • Check your identity to prevent money laundering, unless you furnish us with other satisfactory proof of identity;
  • Undertake credit searches and additional fraud searches.

If you beleive any inaccurate information is being held about you please contact us, so that errors can be corrected.

If you want us to remove any personal information from our records please write to us at Home & Legacy Insurance Services Limited, 500 Avebury Boulevard, Milton Keynes, Bucks, MK9 2LA. We will make all reasonable efforts to delete your information from our records if it is appropriate in accordance with the provisions of the Data Protection Act 1998.

Marketing Preferences

If you agree, we will use your contact details to communicate with you. We may ask for your views to help us improve our service or to send you news and information or offers about products and services provided by Home and Legacy Insurance Services Limited or carefully selected third parties which we think may be of interest to you. Please be aware that any third parties will be carefully selected and we will always be cautious about letting anyone else contact you. We may contact you by post, email, text message or telephone for these purposes.

In the event that we undergo a reorganisation or are sold to a third party you agree that any personal information we hold maybe transferred to that reorganised company or third party.

In the event that you do not wish to be contacted for these purposes, please e-mail us at info@homeandlegacy.co.uk, or telephone 0344 893 8360.

Please note that the insurers will not use your information to send any unsolicited marketing communications to you concerning their products.

Customer Satisfaction Surveys

We aim to continuously improve the service we offer to our customers. Occasionally we carry out customer satisfaction surveys, which may be for our own benefit or for more general interest, and we may need to collect further information about you in connection with them. Surveys will usually be carried out by us but in some circumstances we may use an external firm.

Your participation in such a survey is entirely optional but your help and feedback would be appreciated.

4. Premium Payment

Our website is integrated to DataCash a leading independent payment processor. When you are prompted to pay the premium for any policies you arrange on our website your payment will be processed by DataCash. Home & Legacy will not store any of your payment details.

5. Access to your Information

You can ask us for a copy of the information we hold about you at any time (for which we may charge a small fee which is currently £10.00).

6. Other Websites

This website may contain links to other websites which are outside our control and are not covered by this policy. If you access other sites using any links we have provided, the operators of these sites may collect information from you which will be used by them in accordance with their policy which explains how they will use your information. This may be different from ours. We accept no responsibility or liability for the content of these websites and if you choose to visit another website via our website you will need to contact them separately to have your personal data deleted from their records which they may hold.

7. Changes to this Policy

We keep our privacy policy under regular review and reserve the right to make any changes at any time. We will place any updates that affect how we handle your data on this webpage. You can check our policy on this page which explains how we will use your information at any time.

8. How to Contact Us

If you have any queries concerning your personal information or any questions on our use of the information, please contact our Data Protection Officer by writing to 500 Avebury Boulevard, Milton Keynes, Bucks, MK9 2LA..

Cookie Policy

Whilst using our website, some information will be collected automatically using 'cookies'.

We use cookies on our website to help us provide customers with the best possible online experience. If you continue to browse our website we assume that you are happy for your web browser to receive all cookies served by our website.

What are cookies?

A cookie is a small text file that is sent to your web browser and stored in the memory of your computer or mobile device when you visit a website. These files are useful because the information collected can be used to help create the best possible customer experience and to deliver a more user-friendly and personal online service.

Some cookies are temporary to your browsing session and deleted every time you close your browser. Other cookies remain on your device until they expire or you delete them from your device’s cache.

All information we collect through the use of cookies is collected anonymously.

What information do they not hold?

The cookies we use do not hold any data that can identify you personally, such as;

  • names
  • phone numbers
  • email addresses
  • mailing addresses
  • bank account numbers
  • credit card information.

Why do we use cookies?

  • to recognise your computer when you visit our website
  • to improve the website’s usability
  • to track you as you navigate our website
  • to analyse the use of our website.

What cookies do we use?

Essential cookies

Our website uses essential (strictly necessary) cookies as they are essential to the effective operation of the website. Examples of use include:

Saving your choice of insurance cover and information as you go through the process of requesting online insurance quotes and buying insurance online.

Ensuring your data and policy choices have been captured correctly when you reach the stage of policy purchase.

Non-essential cookies - Performance 

We use trusted web analytics platforms that provide statistical insight into interaction and behaviours of our website visitors.

Google Analytics, a web analytics service provided by Google Inc. is used to help us understand how visitors use our website such as the time visits to the site tend to occur, whether visitors have been to the site before, which websites may have referred visitors to the website and also to measure its performance.

Accepting or rejecting cookies

You may be able to configure your internet browser to warn you each time a new cookie is about to be stored, so that you can make a decision whether to accept or reject it. If cookies are already on your computer or mobile device you can also delete them.

For more information about cookies and how to reject or delete them, please visit:

www.aboutcookies.org – a resource from OUT-LAW, part of international law firm Pinsent Masons.

www.ico.gov.uk – the Information Commissioner's office, the UK's independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.