Antique mansion hallway

 

Making A Claim

Our dedicated handlers are available Monday to Friday, 9am to 5pm and we have a 24 hour home emergency line and online claims reporting that offers a round the clock service.

Before making a claim please refer to your policy wording to obtain specific guidance on any necessary action you need to take and have your policy number to hand. If you’ve suffered a theft make sure you report this to the police as soon as possible so they can commence their investigations and give you a crime reference number.

Household claims

 

Call

0344 983 8360 (Monday to Friday, 9am to 5pm)

Or contact our 24 hour home emergency line on 0208 603 9849

 

Email

claimsteam@homeandlegacy.co.uk

Travel claims

 

Call

0344 893 8360 (Monday to Friday, 9am to 5pm)

Or for emergency medical assistance on your travel policy call +44 (0) 208 686 1666

 

Email

claimsteam@homeandlegacy.co.uk

Landlord claims

 

Call

0344 893 8360 (Monday to Friday, 9am to 5pm)

 

Email

claimsteam@homeandlegacy.co.uk

Motor claims

 

Call

0330 102 1772 (Monday to Friday, 9am to 5pm).

 

Email


claimsteam@homeandlegacy.co.uk

Your handler will advise on what we need from you to progress the claim. This may include proof of ownership, photographs to evidence damage or estimates for repair/replacement.
After reporting your claim online, a dedicated claims handler from our specialist team will be in touch the next working day.
For complex claims, it may be necessary for us to appoint a Loss Adjuster or other specialist to assist to progress the claim.
Your dedicated claims handler will deal with the claim from start to finish, and will be the main point of contact.
Once your claim is agreed, our claims settlement methods are flexible. In most cases, claims can be settled by cash payment, repair or replacement.
Home & Legacy Insurance Services Ltd is a wholly owned subsidiary of Allianz Holdings plc and is registered in England number 3007252. Registered office: 57 Ladymead, Guildford, Surrey GU1 1DB. Home & Legacy Insurance Services Limited is authorised and regulated by the Financial Conduct Authority. Financial Services Register number is 307523. Please note that telephone calls may be recorded for training and/or monitoring purposes.