Home & Legacy 2013 round-up
Posted on: 18 December 2013
Season's Greetings from Home & Legacy - 2013 round-up
This year has been a memorable one for Home & Legacy, including a complete household product refresh and recognition at some of the most prestigious insurance industry awards. We are extremely proud of our success this year and we would like to share our 2013 highlights with you and thank you for your continued support.
Home & Legacy highlights 2013
This year our claims team was a finalist in the claims service award category in the UK Broker Awards 2013, held in September. It was great to see our claims team recognised for their efforts in what has been a significant year for them. Just to remind you what high quality claims service means to a Home & Legacy customer... whenever your clients need to make a claim, a dedicated handler will be responsible for the process from notification to settlement and we aim to settle the majority of claims within a day of receiving all documentation.
We were also a finalist in the High Net Worth Personal Lines Team of the Year category at the prestigious Underwriting Service Awards in November. The awards recognise top class service and excellence in underwriting based on the feedback from brokers. Knowing that our brokers are so pleased with the service they receive makes this nomination even more important for the team at Home & Legacy.
We were also very proud to receive an award win this year - Best Stand in the Shell Scheme Category at BIBA.
Home & Legacy featured in the top five leading providers of personal insurance in the UK market in the 2013 Insurance Times Broker Service Survey. We are even happier to report that we were also the most improved of the high net worth providers in the past year with a very credible score of 4.17 out of 5.
The refresh of our home insurance suite was a key development for us in 2013. All Home & Legacy home insurance policies that incepted from the 1st of July 2013 have a simplified structure along with enhanced benefits. In July we also launched Ultimate Home, our new flagship home insurance product to cater for the needs of customers at the very top end of the high net worth market. The high net worth market is constantly evolving and our home insurance refresh ensured that our policies are top-rated according to the industry standard.
A BIG THANK YOU
We would like to thank all of our brokers for their support and valued feedback in 2013 and we look forward to working with you throughout 2014. If you'd like to see our MD, Barry O'Neill summarising the year's events via video, you can visit our you-Talk insurance page.