Claims team shortlisted for British Claims Award 2020
Posted on: 29 October 2020
Home & Legacy’s claims team has been shortlisted for ‘Claims Team of the Year’ in the British Claims Awards 2020.
The awards celebrate the achievements and progress made by the leading professionals in the insurance claims space, so we are delighted that the dedication and professionalism of Home & Legacy’s claims team has been recognised in our 25th anniversary year.
This year’s award ceremony will take place virtually on November 19th 2020 at 7pm.
Home & Legacy’s Head of Claims, Andrew Reid stated:
“I am proud of the team for being shortlisted. They deserve this recognition for delivering exceptional customer service against a back drop of challenges over the last 18 months – including tough market conditions and the Covid pandemic, which has affected us all. The team deserves praise for the remarkable way they’ve seamlessly adapted to the current situation – treating our valued customers as unique individuals as they always do, following our usual working practices and staying connected as a team while they work remotely. The feedback from our customers speaks volumes.”
In the month they began working from home, Home & Legacy claims team achieved a Net Promoter Score (NPS) of 87.1.
- One policyholder said: “(Your handler) was courteous, helpful, extremely efficient… outstanding… and could not have done better. I suspect he has a natural affinity with customer service, but he must have also had good training and operate within a good customer culture”
- A broker stated: "(The service) would have been pretty impressive in normal circumstances. Given where we are on Covid 19, this is better than that! The service received… has been excellent… The approach was highly professional and a credit to Home & Legacy."