Home & Legacy here for you and your customers during second lockdown

Posted on: 06 November 2020

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Don’t hesitate to contact us – as always – to discuss your customers’ individual cases

As England enters into its second lockdown, we just wanted to remind brokers that we understand many customers will now be experiencing more difficult circumstances again; whether it is being unable to check on additional properties, or meet policy conditions involving social interaction. Every single customer’s case is unique and, as always, we are keen to understand the individual situations in which customers find themselves. So please contact us. Our expert team will be able to assist in finding flexible, reasonable solutions for each customer’s unique risk and circumstances.  

  • Our top priority remains the same – Being available for customers when they need us, and offering the appropriate support and protection to suit their individual lifestyle.
  • Our teams are available via all the usual channels – Our home emergency line is operating 24/ 7. And even though staff are working at home, our claims service has been as exceptional as usual, and our underwriters are answering your individual customer queries.
  • Our cover is still as inclusive as ever – Don’t forget; our wordings contain many reassuring features, such as business property and new acquisitions cover. Our household comparison table and motor features table provide a reminder of covers and limits.

Find out the best ways to contact us while we continue to work at home