Home & Legacy makes improvements to household e-trading

Posted on: 15 May 2019

We are pleased to announce some key improvements to Home & Legacy Online - in direct response to broker feedback.

What's new?

  • Online indicative quotes for multi-property risks
  • New additional questions to help save time later
  • Opportunity to present more detailed risk information if relevant


You spoke and we listened

These system improvements have all come about as a result of brokers sharing feedback with us.

For instance, brokers said they wanted to give an explanation if an assumption could not be accepted. So we've included the opportunity to write one in and proceed with the quotation online. This enables our underwriters to better understand referred cases and deal with enquiries more effectively and efficiently.

Examples like this show how working together to improve our processes can be mutually beneficial.

So thank you to our brokers for working closely with Home & Legacy and helping us provide an overall quotation process that is smoother for everyone.

Barry O'Neill

Home & Legacy Managing Director, Barry O'Neill said:

"The greater the clarity of our question set, the easier it is for brokers to present risks to us. This is why we continually seek ways to enable Home & Legacy Online to better understand risks and recommend the most suitable insurer on our panel, at the most competitive and accurate premium available."

Improvements to our 4 star rated system

Today Insurance Times announced the results of its annual E-trading Broker Insight Survey at the BIBA Conference in Manchester. Many users of Home & Legacy Online answered the survey, giving the system the overall star rating of 4. 

Barry O'Neill continued:

"We're really proud to have achieved a 4 star rating in this year's survey. Thank you to all of the brokers who participated and gave us this score. The system will never stand still. We'll always be listening and improving accordingly. Our next large scale system improvement involves applying the innovation we've achieved in e-trading, to claims".

Further details about Home & Legacy Online - Claims will be announced in June 2019

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