Home & Legacy goes paperless on new business

Posted on: 16 April 2018

Home & Legacy is now no longer routinely issuing paper documents for new business. In line with how we issue renewals, new business documents will not arrive in the post – only via email. This applies to all of our product lines.

We’ve made this change with the environment in mind. Going paperless not only decreases the amount of trees that need to be cut down, it saves on the fuel required to transport documents. Today's customers appreciate the efforts of companies to minimise their toll on the environment.

Speed is also of the essence. This change could allow you to be quicker for your customers, as it removes the need to wait to receive documentation in the post before it can be issued. What's more, it helps to protect customer data as email is a more secure method of sharing documents than sending by post.

This change does not take away your customers' personal choice, or the necessity for certain vulnerable customers to receive their documentation in paper format. Paper documentation will always be available, if required.

You can order hard copies of our policy wordings via our website:

Request stationary 

The change is already effective, so there is nothing for you to do.

Please email newbusiness@homeandlegacy.co.uk if you have any feedback.