Home & Legacy named Claims Team of the Year at The Broker Choice Awards

Posted on: 06 December 2018

Sofa

Award win follows stand-out performance in the Broker Choice Survey 2018

Home & Legacy has been named Best Claims Team of the Year in the first Broker Choice Awards. The high net worth specialist was also shortlisted for Best Renewals Team, Best E-trading Platform and Underwriter of the Year.

The awards are run by Insurance Age and replace the Underwriting Service Awards. The winners and finalists are based on the results of a survey that ran
this summer, closing on 3rd September. This year, the survey was called 'The Broker Choice Survey' and it gave brokers the opportunity to give their opinions on how insurers are performing for them, as well as general market issues.

Home & Legacy Head of Claims, Andy Reid commented:

"Over the last two years, we've implemented various strategies to help us improve our claims service, following feedback from brokers and policyholders. As a result, we've witnessed a steady improvement in our net promoter score - which is currently 85. 

Home & Legacy's claims team has worked extremely hard to deliver even better response times to customers and even better service. I'm thrilled to see this recognised in the independently run survey, which the Broker Choice Awards is based on.

Thank you very much to the team."  

Also shortlisted in the category Best Claims Team of the Year, were Allianz, Chubb, Dual Underwriting, Manchester Underwriting Management and NMU.       

We would like to take this opportunity to thank brokers for participating in the survey.  

Watch our Head of Claims, Andrew Reid, discuss the win on youTalk