Home & Legacy policies and coronavirus
Posted on: 23 April 2020
Don’t hesitate to contact us – as always – to discuss your customers’ individual cases
Coronavirus is impacting all of our lives – at home, at work and on the road. In such uncertain times, it can be reassuring to know that some things remain steadfast. At Home & Legacy:
- Our top priority remains the same – Being available for customers when they need us, and offering the appropriate support and protection to suit their individual lifestyle.
- Our teams are available via all the usual channels – Our home emergency line is operating 24/ 7. And even though staff are working at home, our claims service has been as exceptional as usual, and our underwriters are answering your individual customer queries.
- Our cover is still as inclusive as ever – Don’t forget; our wordings contain many reassuring features, such as business property and new acquisitions cover. Our household comparison table and motor features table provide a reminder of covers and limits.
We are responding to change by continuing to do what we do best – treating cases individually
Due to coronavirus, we understand that many customers will now be experiencing different circumstances; whether it is being unable to check on additional properties, or meet policy conditions involving social interaction. As always, we know that every single customer’s case is unique and we are keen to understand the individual situations in which customers find themselves. Please contact us. During this crisis, as ever, our expert team will be able to assist in finding flexible, reasonable solutions for each customer’s unique risk and circumstances.
It is an uncertain time and none of us have clarity on how long this will continue. However, we can provide comfort and clarity for customers when it comes to their personal insurance policies. So do not hesitate to contact us.