Home & Legacy promotes Andrew Reid to operations director
Posted on: 15 April 2021
We are pleased to announce Andrew Reid has been promoted to Home & Legacy operations director. Andrew will set the strategic direction for Home & Legacy’s operations and claims functions, prioritising the delivery of excellent service to our brokers whilst ensuring H&L continues to be a great place to work.
Andrew started his broking career in 1988 and has always worked in personal lines, specialising in high-net-worth insurance for nearly 20 years. After roles at Towergate and Marsh, Andrew joined Home & Legacy in 2008, progressing to operational underwriting manager in 2013 and head of claims in 2017. Andrew is ACII qualified and his appointment as operations director has received regulatory
Commenting on the promotion, Home & Legacy managing director Barry O’Neill said:
“Andy’s experience in underwriting and claims will be a huge asset as he takes on operations leadership. The net promoter scores achieved by our claims team are testament to his dedication to customer experience. That customer focus will be at the core of our ambition for 2021 and beyond.”
Andrew Reid commented:
“I am excited to start as operations director at this important time for Home & Legacy. We have the technical expertise and experience to set the benchmark for customer service. We have ambitious plans that we look forward to unveiling.”