Home & Legacy Online awarded 4 Star Rating
Posted on: 18 May 2020
Home & Legacy Online continues to be rated as one of the best online platforms available to brokers. For the second year in a row, it was awarded 4 stars in the Insurance Times E-trading Survey, performing strongly in all 5 areas reviewed by the survey, including:
- Breadth of cover & product range
- Quality & number of questions asked
- Quality of support
- Quotability and usability
- Trading ease
In terms of the Quality of Support service factor – namely the operational support model that goes hand in hand with the platform – Home & Legacy Online ranked 2nd in the survey, achieving 5 stars in this category.
Home & Legacy Managing Director Barry O’Neill said of the results:
“Thank you very much to our broker partners for using Home & Legacy Online and rating it honestly in the survey; helping us to achieve 4 stars. I’d also like to thank the staff of Home & Legacy – achieving 5 stars for Quality of Support is thanks to you.
Developing our system is something we’ll always strive to do because we’ve seen the benefits of improving transactional efficiency. Last year, our digital strategy involved applying the same sort of innovation we’ve seen in e-trading to other areas of service, such as claims. The fact that we made significant improvements and maintained a solid 4 star rating is testament to how e-trading systems must constantly evolve to continue to meet customer needs year on year.”
Improvements to Home & Legacy Online include:
- Updates to household question set and multi-property customer journey
- Launch of motor online to give brokers the option to present risks more efficiently
- Launch of claims online for online household claims reporting and checking the status of a claim online
With many brokers and insurance companies continuing to work from home for the foreseeable future, being able to access products and services at any time of day is more important than ever. These unprecedented times highlight the value of systems like Home & Legacy Online.