Preparing for the winter claims surge

Posted on: 12 December 2019


Now that winter is here, claims departments are readying themselves for the unpredictable surges in demand which follow extreme weather events. From storms, to flooding to icy snaps.  

Events like “beast from the east” in 2018 are thankfully relatively rare, but rest assured Home & Legacy’s award-winning claims department will be prepared to support our broker partners and customers if the worst does happen.

Home & Legacy, head of claims, Andrew Reid gives some of his top tips for brokers for preparing for surge in this short video:

Watch Andrew Reid’s advice on preparing for surge

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Home & Legacy Online - extra helpful during a surge

In times of need we’re here to help you and your customers, and now that we’ve launched Home & Legacy claims, there is an additional route to reporting a claim, in addition to phone and email.

Reporting a claim to us online could be faster than calling, especially if your phone lines are already busy looking after customers.

Claims online is of course available 24 hours a day, 7 days a week and it’s even able to appoint loss adjusters where necessary, ensuring that there are no unnecessary delays even on the more complex claims.

And as well as reporting, you can also check the current status of your Home & Legacy claims online.

Your customers deserve an excellent claims service at all times. During times of surge, this additional channel will help us continue to provide a great service.

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