Posted on: 22 August 2013

Building work

Home & Legacy is working with Allianz Legal Protection (ALP) to provide new legal service for all new and renewal business.

Under the new partnership, ALP has created a unique branded solution entitled Home & Legacy Legal Assistance, which provides customers with a comprehensive, cost-effective way to address a wide range of legal requirements.

Benefits of the service include:

  • A legal helpline capable of resolving any legal need
  • An annual health check of the customer’s legal affairs
  • Discounted fixed fees for non-insured events, providing transparency and certainty of costs
  • Online legal guides and support documents, such as letter templates
  • 24/7 telephone and online legal support.

Customers can also choose how they access legal services, from traditional telephony and face-to-face contact, through to remote online engagement. Other benefits include paper free claim form reporting and immediate client call validation.

The new solution was developed following extensive market research carried out by ALP, which found that cuts in legal aid, the closure of Citizens Advice Bureaux and employment tribunal fees are prompting customers to looking for more support from their legal expenses insurance.

Customer research also revealed that accessible legal advice, support and legal representation from a credible, trusted brand is of utmost importance to customers, as well as the ability to immediately address a diverse range of legal issues.

Phil Ruse, head of sales and distribution, ALP, comments: “Our research revealed that Legal Expenses Insurance invariably only covers certain types of litigation, so customers can be faced with events that go unresolved. We have responded to this with a unique legal services solution which goes far beyond insurance and limited advice.”

He adds: “We have thought long and hard about this product to ensure it meets customers’ needs, now and in the future and we hope Home & Legacy will be the first of many partners to offer this package.”

Barry O'Neill

Barry O'Neil, managing director, Home & Legacy, comments: “We’re delighted to be working together with ALP to offer our customers this truly unique service. We selected ALP because this integrated suite of services can meet all of our customers’ legal needs.”

For further information, please visit the Allianz Insurance Legal Protection website: www.allianzlegalprotection.co.uk