We welcome all your comments, whether they're suggestions, compliments or complaints. When our customers' offer feedback or wish to make a complaint we are committed to:
- Listening carefully
- Responding quickly and effectively; and
- Learning from the feedback and using it to continually improve our service.
We have published this procedure for the benefit of our customers to let you know how to contact us and to tell you how we will deal with your complaint. All members of our staff are aware of our commitment to fair complaints handling. Many things can be sorted out by speaking to us directly by telephone, and often a phone call will usually be enough to put matters right. But if you prefer you can make your complaint by email or in writing. Our contact details are as follows: