Home & Legacy Claims Service

Make a Claim

Our award-winning team is on hand, when your customer needs to claim on their Home & Legacy policy.

Home & Legacy claims team is available Monday to Friday, 9am-5pm.

To report a home, travel or landlord claim, email claimsteam@homeandlegacy.co.uk or call 0344 893 8370.

Our 24 hour home emergency line is 0208 603 9849.

For motor insurance claims call 0330 102 1772.

Many home insurance claims can also be reported via Home & Legacy Online.

Log in to Home & Legacy Online to report a household claim


Your policyholder can also report a claim to us themselves via phone, email, or our policyholder claims portal.


Home & Legacy Online logo

Reporting a household claim via Home & Legacy Online is quick and easy, and may be more convenient for you during surge periods or outside of office hours. Home & Legacy Online also allows you to check on claim status. 

  • Report household claims at any time
  • Out of hours loss adjuster instruction
  • Check claims status online to save time
  • Policyholder claims reporting portal
  • Quicker responses while maintaining a personal service

Our dedicated handlers are still available on the phone and via email, as always.

Log in to Home & Legacy Online to report a household claim


Email agency@homeandlegacy.co.uk for log in details.

Once agreed, our claims settlement methods are flexible. In most cases, claims can be settled by a cash payment, repair or replacement.