Read what our customers are saying about us
In high net worth insurance, top quality customer service sets you apart from the rest. To make sure we're providing the best service possible, we gather feedback from our customers every month. When improvements are suggested, we take them on board and act accordingly. And when we receive compliments, we like to share them, so feel free to browse our archive of customer testimonials.
The following customer testimonials are from a mixture of policyholders and brokers who experienced our claims service in 2020.
Testimonials from 2020, quarter 1:
"There was no aspect of this claims handling that I could suggest any improvement for. I was pleasantly surprised and delighted with the handling and outcome."
"You were amazing, kind, fair and efficient, you could not ask for more."
"I've made two claims in 6 years, and both have been handled perfectly."
"The service was exceptional."
"I cannot think of a single thing that needed to be approved (sic), it was a truly excellent service in a time of distress."
"It can't be improved."
"I cannot think of anything which could have been better. It was simple, fast, polite and professional."
"Brilliant team, knowledgeable with autonomy to make decisions and settle claims quickly."
"Seamless process from beginning to end. Couldn’t have been more helpful."
"The jeweller who is producing the replacement earring was extremely impressed with the speed of your settlement, and asked for details of
Home & Legacy to recommend to their clients, who have not had that kind of
response and overall satisfaction that we experienced."
"The claims service is excellent and the best in the market."
"I would like to personally thank Arron Gent for his quick and compassionate management of our claim."
"There's nothing more to be said. Excellent service."
Testimonials from 2020, quarter 2:
"Given that it took around 24 hours for first contact from the claims handler, this would have been pretty impressive in normal circumstances. Given where we are on Covid 19 this is better than that! The service received from Rod Ward has been excellent. He was clear in what he required and the approach was highly professional and a credit to Home & Legacy."